What documents do I need to rent a car?
Documents for General Customers
- National ID card
- Driver's license
- Credit card
Documents for Customers Without a Credit Card
- If you have no credit card, a payslip and bank statement may be used
- Students may use a student ID card
- If your own car is being repaired, a repair order may be used
- If travelling by air, a round-trip flight ticket may be used
Documents for Corporate/Company Customers
- Company registration certificate, issued within the last 3 months
- VAT registration certificate (Por.Por.20)
- National ID card of the authorized company director
- Power of attorney letter
- National ID card of the authorized representative
- Driver's license of the authorized representative
Can I return the car at a different branch?
Yes, you can return the car at a different branch. A cross-branch return fee applies based on distance, and the system calculates it automatically during online booking.
Is insurance included in the rental price?
Every car includes Basic Protection. In the event of a collision or accident, the renter is responsible for the deductible/excess. To reduce this risk, renters can purchase additional coverage — either SCDW or Full Protection.
When will my rental deposit be refunded?
The rental deposit can be paid in two ways:
- Bank transfer deposit — after the car is returned, we transfer the deposit back to your account within 24 hours.
- Credit card pre-authorization (hold) — after the car is returned, we release the hold; funds typically appear back on your card within 15–30 days.
Do you offer car delivery to my home/hotel?
MIDO offers delivery of your rental car to your home or hotel. Delivery fees are as follows:
- Delivery within Bangkok and Nonthaburi — 1,070 THB for delivery and pickup
- Delivery within Pathum Thani — 1,284 THB for delivery and pickup
- Delivery within Samut Prakan — 1,498 THB for delivery and pickup